Frequently Asked Questions

Below are key troubleshooting tips for most website and log in errors.

Easy Troubleshooting Tips

• If you are unsure about your Log In information, use the “Forgot Your Password” link before your account is temporarily locked.

• Check your Junk Mail folder if the Reset email isn’t received within an hour.

• Add “Kellogg’s Account Notification” (info@kelloggs.com) as a trusted email.

Clear your cache and browser history

Web browsers often use a cache, or other storage system, to store secure content, speed up webpage uploads and increase your productivity online. This cache can sometimes become unusable and cause difficulties with your internet browsing.

To clear your cache, please refer to your browser's specific help documentation below

• Mozilla: Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

• Microsoft: Internet Explorer: http://support.microsoft.com/kb/260897

• Google: Chrome: https://support.google.com/accounts/answer/32050

• Apple: Safari: https://support.apple.com/kb/PH19215

If your browser is not listed above, select "Help" from the menu bar and search for the topic "Clearing Cache" or "Clearing History."

Try a different browser

Many systems come with a preinstalled browser, however, Mozilla Firefox and Google Chrome listed above, are examples free for download. We have also found these two work best with our websites. All browser developers program slight differences into the software which makes having a backup browser a valuable tool on any system.

If you’re attempting to access our site using a mobile device, you may need to turn off the 'private browser' setting (also known as incognito mode) in order to fully interact with our mobile website.

Confirm software is up to date

Updating browsers and plug-ins like Java can help with browsing. Web pages are programmed primarily using three different languages:

• HTML: defines the structure of documents

• CSS: determines the way they look

• JavaScript: is used to drive interactive features

Updating software can help with variances in these different languages and can have an impact on how a browser displays a page.

Try a different computer and network

Computers can have different settings that may impact browsing ability. Try to access the content from a different network if possible. You may find that the issue is the result of network settings and security firewalls.

Verification Code Tips

• The new code is valid for 5 minutes after the email is sent.

• Do not close the window or tab for the KFR page with the verification code entry box.

• Open a new window or tab to login to your email to get the verification code.

• Copy and paste the code from the email directly into the Verification Code box on the website.

• Do not include any extra spaces before or after the code when entering the code.

• Ensure that the email address shown in the notice is the email associated with your KFR account

• To ensure you receive our emails going forward please do the following:
  - Add no-reply@email.na.kelloggs.com to your safe sender list with your email provider
  - Add no-reply@t.kelloggs.com to your safe sender list with your email provider
  - Add no-reply@account.na.kelloggs.com to your safe sender list with your email provider

We appreciate your participation in our promotions. If you continue to have technical difficulties after trying the above troubleshooting tips, please consult a home computer technical support professional for assistance.

Congrats! You've earned your monthly reward!

You can expect your physical reward items (like the OhSnap! tumbler) to arrive within 10 weeks.

• You will receive an email when you place your order, as well as when your item ships.

You can expect your digital reward items (like the Barnes & Noble Gift Card) to arrive within 7 days.

• You will receive an email when you place your order prior to receiving your reward email

Promotion item shipping:

You can expect your physical promotion item to arrive within 10 weeks.

• You will receive an email when you place your order, as well as when your item ships.

You can expect your digital Promotion item to arrive within 7 days.

To change your account information, including changing your password, email address, or mailing address

1. Log into your account (www.KFR.com)

2. In the site navigation, go to More and click on My account in the drop down list

1. Go to www.KFR.com

2. Click Forgot Password

3. Enter email address and click Submit

4. An email will be sent to that email address

5. Follow the directions on the email

As a security measure, we limit the number of failed Log In attempts.

After three attempts to Log In with incorrect information, an alert will appear stating that one more failed attempt will temporarily lock your account.

If you receive the alert that your account will be locked, use the “Forgot Your Password” link to reset your password.

If you exceed the allowed number of failed attempts, your account will be temporarily locked. You will be directed to a screen with your next options; to either

• To get help by Email or Chat, please mention keywords “Account Locked” when you Contact Us.

• Reset your Password. Clicking the “Reset It” link will automatically send an email to the email address we have on record for your account. This email will contain a unique link for you to use to reset your password.

To check the shipment status of a non-KFR items we encourage you to check your Order Status. Please keep in mind we need to allow up to 3 weeks from the date you mailed an order to us for the order to appear in our system

It takes up to 90 days for the processing, mailing and delivery of most promotional items.

• Step 1: Redeem your KFR tokens for an eGift Card or a Digital Reward from our Monthly Rewards (If available).

• Step 2: Receive your eGift Card number and PIN, as well as a link to the redemption website:

  • “Thank You for your Order!” page immediately after completing your order (Can take up to 7 business days)

  • “Your Order” confirmation email sent from Kellogg’s (no-reply@em.kelloggs.com) to your email address

• Step 3: Follow the redemption directions included in the confirmation email.

If the eGift Card is associated with a retailer that has online and physical stores most will accept the eGift Card at both. Please reach out to that retailer with specific questions. Please check the information provided to you when ordering and receiving your eGift Card for specific details.

• If using online: Contact the retailer through their website for further assistance.

• If using in-store: Ask to speak to a supervisor or manager from the store for further assistance.

Please note that some of the eGift Cards we offer do have an expiration date. Please check the information provided to you when ordering and receiving your eGift Card for specific details.

Instructions for participating in our promotions will be listed on-pack and/or at the promotion website.

Simply follow the instructions and have fun!

Be sure to review our Promotion Specific FAQs for more information!

Kellogg's Family Rewards® (KFR) members have access to printable coupons that can be used for your favorite Kellogg's® products and other brands. For the best experience, please use Google Chrome.

Log in to KFR and click "Coupons" at the bottom of the screen.

Click “Clip” on each coupon you wish to print.

After clipping the coupons of your choice, select "Print Coupons". You will be prompted to enter your mobile number (see screenshot below). Click "Send" and leave this window open.

A code will be sent to the mobile number. Enter the code where prompted and click "Send".

Note: If you do not have a mobile number, follow these instructions.

You are now able to print your clipped coupons. Happy shopping for your favorite Kellogg's® products!

For more coupon print related FAQs please read these coupon FAQs.
Go to Coupons.com to get additional help with printing coupons.